Cancellation policy

We know that travel plans sometimes change. To ensure you know where you stand from the start, the following transparent cancellation policy applies:

If you cancel more than 60 days before your arrival, we will refund the entire amount already paid – 100%. For cancellations between 30 and 60 days before arrival, you will receive half of the amount paid back. If the cancellation is made less than 30 days before arrival, a refund is unfortunately no longer possible, as the period for re-letting is usually too short.

Should a case of hardship arise due to force majeure – such as a serious illness with a doctor's certificate or the death of a close relative – we will of course review your case individually and with understanding. Please submit appropriate documentation for this purpose.

A note regarding booking portals: If you booked your stay through Airbnb or Booking.com, the cancellation policies of the respective platforms apply. In this case, these take precedence over the regulations mentioned here.